Frequently Asked Questions
Q: What kind of credit cards can I accept?
A: You can accept all major credit and debit cards: Visa, MasterCard, Discover and American Express.
Q: Do you offer a free trial?
A: Yes, we offer a 30 day free trial. No credit card is required. Cancel at anytime.
Q: What types of accounts do you accept?
A: We accept all new accounts for landlords and property management companies of any size.
Q: How long does it take to get setup?
A: Creating an account takes less than a minute. You can begin accepting rent payments online today. Sign up for a 30 day free trial to get started.
Q: How soon will I receive my rent money?
A: All funds are deposited directly into your bank account via your payment processor. You will receive your funds within two-three days. In some cases, your payment processor can provide 24 hour funding, we recommend contacting them.
Q: How are rent payments processed?
A: Payments are processed by either Stripe, PayPal or Authorize.net. These payment processors can be enabled individually in the Payment Preferences section in your account. Rent Merchant does not process, store or hold your rent funds, this is handled directly by your payment processor and by your bank.
Q: Are there other fees?
A: If you accept credit card payments, you will pay a transaction fee to your merchant processor of choice. The transaction fees are determined and set by Visa, MasterCard, American Express and Discover. These fees vary per merchant. However, if you choose to use PayPal or Stripe for credit card payments, the rate is a fixed 2.9% + $.30 per transaction. The transaction fee can be lowered if you accept eChecks and/or use your own merchant processor if you have a pre-negotiated rate.
Q: Do you have a refund policy?
A: Yes we do! We stand behind the quality of our software and will refund 100% of your money within 7 days of purchase if you are unhappy.
Q: Do you offer support if I need help?
A: Yes. Our enthusiastic and friendly customer service staff is available to answer your questions. We are happy to help you with everything from setting up your account to sending your first invoice. We will also gladly answer any general questions or help guide you through any issues you have. You can contact support by phone or by emailing us.
Q: I have other pre-sale questions, who can I contact?
A: Please do not hesitate to contact us.