Frequently Asked Questions
Q: What kind of credit cards can I accept?
A: You can accept all major credit cards: Visa, MasterCard, Discover and American Express.
Q: Do you offer a free trial?
A: Yes, we offer a 30 day free trial. No credit card is required. Cancel at anytime.
Q: What types of accounts do you accept?
A: We accept all new accounts for landlords and property management companies of any size.
Q: How long does it take to get setup?
A: Creating an account takes less than a minute. You can begin accepting rent payments online today. Sign up for a 30 day free trial to get started.
Q: How soon will I receive my rent money?
A: All funds are deposited directly into your bank account via your payment processor. You will receive your funds within two-three days. In some cases, your payment processor can provide 24 hour funding, we recommend contacting them.
Q: How are rent payments processed?
A: Payments are processed by either Stripe, PayPal or Authorize.net. These payment processors can be enabled individually in the Payment Preferences section in your account. Rent Merchant does not process, store or hold your rent funds, this is handled directly by your payment processor and by your bank.
Q: Are there other fees?
A: You will have to pay a small fee to your payment processor of choice. This small fee is called a merchant rate. It is the percentage you pay on the dollar amount charged. The merchant rate is set by and charged by the third party payment processor. The merchant rate is determined by the Interchange Rates set by Visa, MasterCard, American Express and Discover.
To help keep your costs to a minimum, we offer integration with three of the most popular and affordable payment processors: Stripe, PayPal and Authorize.net.
Q: Do you have a refund policy?
A: Yes we do! We stand behind the quality of our software and will refund 100% of your money within 30 days of purchase if you are unhappy.
Q: Do you offer support if I need help?
A: Yes, enthusiastic and friendly customer service is critical to providing a quality product. To that end, we will do our best to answer any questions or issues you have by phone or by simply emailing us.
Q: I have other pre-sale questions, who can I contact?
A: Please do not hesitate to contact us.